Some computer issues manifest themselves through performance problems when managing photos—either on Apple or PC platforms. Distinguishing between what may be an IT issue and a photo organizational issue may be difficult. If you’re not sure where to start to even describe the problem, we may be able to help bring definition to your issue over the phone and make referrals to an appropriate professional for resolution. However, we do not provide urgent IT technical support either by phone or by on-site visit for computer-based IT issues.
If you need help getting up and running again, we recommend your first line of defense be Apple Care or Apple phone support, a Genius Bar visit to your local Apple store or an on-site visit from your IT professional. After your computer-based IT issue is resolved, we can assist long-term if the issue you’re experiencing is the result of a photo collection that is too large to manage effectively anymore.